FAQs

Athlizo - Frequently Asked Questions (FAQs)

1. Shipping

1.1 How long does shipping take?

  • Within the US: 7 to 14 business days

  • International: 14 to 31 business days

1.2 Do you provide tracking information?

Yes! We provide tracking details as soon as your order ships. You can check your order status anytime on our Track Your Order page.

1.3 Do you offer international shipping?

Yes, we ship worldwide! Delivery times vary depending on the destination.

1.4 Can I track my order internationally?

Yes! Tracking is provided for both domestic and international shipments as soon as your order is dispatched.

2. Returns & Refunds

2.1 What is your return window?

Return windows vary depending on the product and supplier, but most items can be returned within 30 days of delivery. Please check the specific return information on the product page or contact us for details.

2.2 How do I start a return?

If you want to return an item, please contact our customer support within the eligible return period. We will guide you through the return process based on the product and supplier’s policy.

2.3 Are all products eligible for return?

Most are, but some items may have special return policies or may be final sale. Please check the product page for specific return eligibility.

2.4 What if my package is lost or damaged during shipping?

Please contact our customer support immediately. We will work with the carrier and supplier to resolve the issue and make sure you receive your order or a refund.

3. Orders & Account

3.1 Can I update my order after placing it?

Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us as soon as possible, but we cannot guarantee modifications after order confirmation.

3.2 Do I need an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your information for future purchases.

4. Products

4.1 Are your products suitable for beginners?

Definitely! We offer gear and equipment for all levels—from beginners to pros. Check product descriptions for details on skill level recommendations.

5. Payments & Security

5.1 What payment methods do you accept?

We accept all major credit cards, PayPal, and other common payment options available at checkout.

5.2 Is my personal information secure?

Absolutely. We use industry-standard encryption and security measures to protect your data and privacy.

6. Customer Support

6.1 How can I contact Athlizo?

You can reach us via email at athlizo.store@gmail.com or use the contact form here. We aim to respond within 24-48 hours.